Refund policy

Cancellation, Refund & Revision Policy

Last Updated: October 2026

At My Crafted Song, every track is custom-composed, arranged, and recorded specifically for you and your story. Because each project involves immediate artistic labor and dedicated studio resources, our refund and cancellation policies reflect the unique nature of personalized digital creations.

1. Custom Digital Products (No Physical Returns)

Because all custom music orders are delivered digitally via secure electronic download links (WAV, MP3, and digital lyric files), there are no physical returns. Once a completed song file has been delivered to your email, it cannot be physically returned or revoked.

2. Cancellations & Order Changes

  • Within 4 Hours of Purchase: If you change your mind or need to cancel your order, you must notify us at [Your Email] within 4 hours of placing your order. If our songwriting and studio team has not yet begun work on your track, we will issue a 100% full refund to your original method of payment.

  • After 4 Hours / Once Production Has Begun: Once our composers, lyricists, or vocalists have begun writing or recording your song, your order is considered active in production. At this stage, orders are non-refundable, as studio time and artistic labor have already been committed.

3. Subjective Art & Satisfaction

Music is an inherently personal and artistic medium. While we follow your chosen genre, mood, tempo, and story prompts with care, variations in musical interpretation or subjective taste do not qualify for a refund.

Instead of refunds, we stand behind our work through our Revision & Pronunciation Guarantee:

  • Pronunciation Errors (Free Fix): If a vocalist mispronounces a person's name, family nickname, or hometown that was spelled or phonetically provided in your intake form, we will re-record and correct the audio at zero extra charge.

  • Included Package Revisions: Every package includes dedicated revision rounds (such as minor lyric adjustments, mixing balance tweaks, or muting specific instruments) as outlined in your package tier.

  • Revision Window: Please submit any revision requests within 7 calendar days of receiving your initial song link. If no revisions are requested within 7 days, the song will be marked as finalized.

4. Duplicate or Accidental Orders

If you accidentally submit two identical orders or experience a duplicate charge due to a payment gateway glitch, please email us immediately with your order numbers. We will verify the transaction and promptly refund the duplicate charge.

5. Chargebacks & Disputes

We are committed to making sure you have an unforgettable gift for your loved one. If you have any concerns regarding your track, delivery timing, or audio files, please reach out to our team at support@mycraftedsong.com first so we can work with you directly to make it right.

Contact Us

If you have questions about this policy or need assistance with an existing order, please contact our team:

  • Email: support@mycraftedsong.com

  • Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)